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Parent/Carer Enquiries

We are an Information, Advice and Support Service for families in Southend-on-Sea. If you live outside of this area, we will endeavour to direct you to the appropriate service, but this may increase the time it takes for you to receive the information you require.

If you have not contacted us before, or not for at least 6 months – please complete the contact form below as a first step. This will allow us to best respond to your enquiry.

If you are contacting us on behalf of a young person aged 16 or over, only complete this form if you have their permission to share their information with us.

If you do not live in Southend, or if you have been in touch with our service within the last six months, please do not complete the online form.  Email or call our telephone number.


Telephone: 01702 215499
This number has a 24-hour answerphone facility.

We endeavour to make contact in 5 working days.

Every text box on the form is mandatory, so should be completed with details or N/A (if you have nothing to say for that question)

Parent / Carer details

Which Local authority do you live in?*

For example, are you visually or hearing impaired, or is English your second language? Type N/A if not applicable.

Child / Young Person details

It helps us to give you the right advice if you can give us brief but specific information about your situation and the questions you have.

Our service will hold all the information about you and your child confidentially unless you consent for it to be shared.

In some circumstances, information can be shared without consent, for example, where sharing information may prevent a crime or safeguard the welfare of a child or young person.

You can view our privacy policy  read more about this.